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Crafting good surveys is a science. Each and every survey requires a certain degree of interaction, conversation and allure…
Try one of these survey templates and launch your first survey today.
There’s a reason NPS is so popular among businesses. It’s a great way of measuring customer loyalty, especially over time. Plus knowing who your detractors are and why they are detractors puts you in a good position to convert them eventually to promoters.
You can ask the standard question, ‘How likely is it that you will recommend us to a friend or family member?’. The NPS is then calculated based on the answers to these questions. As a follow up, it might be helpful to have your visitors submit extra context via an open comments section.