Free 14 Day Trial
No Creditcard Needed
Crafting good surveys is a science. Each and every survey requires a certain degree of interaction, conversation and allure…
Try one of these survey templates and launch your first survey today.
GCR surveys are great for collecting quick and meaningful feedback from visitors who are struggling to achieve their goals due to, for example, a mobile experience issue or functionality gap in one of your sales or onboarding funnels. What’s interesting with this method is that when a customer fails in reaching his/her goal on your website, you are the first to know, which presents the opportunity to rectify the situation and help the customer convert.
The most common way of asking for a GCR score is to ask flat out, ‘Did you achieve your goal?’ with a list of answers, ‘Yes’, ‘Partly’ or ‘No’. However, there’s more to it than just that. Asking a visitor if their goal was achieved is not exactly the most actionable insight on its own. Try incorporating some follow up questions to get more information and detail into the matter. For example, ‘How do you think we can improve this web page’, or ‘Would you like to add a comment?’.