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Crafting good surveys is a science. Each and every survey requires a certain degree of interaction, conversation and allure…
Try one of these survey templates and launch your first survey today.
CSAT surveys are great for collecting insights into the satisfaction of your customers with your product or service. Not to mention a major strength of CSAT lies in its simplicity. In other words, it’s a very easy way to gather feedback on brand loyalty and satisfaction.
CSAT surveys typically start off with the most imperative of questions: ‘How satisfied are you with …’. Fill this next part in with which aspect of your business you want to receive feedback on. For example, ‘How satisfied are you with our services?’ or ‘How satisfied are you with our product?’. To measure results, businesses may use either a CSAT number scale (1-10), agree/disagree scales, stars or smileys.